Terms and Conditions

These Terms and Conditions set out the rules that govern use of BigClash. They explain the relationship between us and our players, describe account responsibilities, and list the key rules that apply to bonuses, payments and disputes. By registering or playing you agree to follow these terms, and we expect all users to read them carefully before depositing or placing bets.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Only the account holder may use a single account - creating multiple accounts, sharing accounts or using false details is prohibited. We may suspend or close accounts suspected of fraud, abuse or money laundering and withhold funds while an investigation is ongoing.

Verification and security

We may require identity verification before allowing certain actions, including withdrawals. Typical documents include government-issued ID, proof of address and payment method verification. You must provide accurate information and update it if it changes. We use standard security measures to protect account data.

Eligibility requirements

To use our services you must meet minimum eligibility criteria. You must be at least 18 years old, or older where local law sets a higher age. You must have the legal capacity to enter into these terms and must not be located in a jurisdiction where participation is restricted. We reserve the right to refuse registration when eligibility cannot be confirmed.

Acceptable platform use

You agree to use the site only for lawful purposes and in line with these terms. Prohibited actions include advantage play that bypasses bonus rules, account sharing, use of automated bots, and attempts to manipulate game outcomes. Excessive or abnormal play patterns may be reviewed and can lead to restrictions or account closure.

General bonus and promotion rules

Promotional offers are governed by separate Bonus Terms that sit alongside these Terms and Conditions. Bonuses and free spins require opt-in where stated and carry wagering and other restrictions. Wagering requirements, game contribution, maximum bet limits and expiry periods vary by promotion - always check the specific bonus rules before claiming. We reserve the right to void promotions or withhold bonus funds if abuse is detected.

Deposits and withdrawals

We support a range of payment methods including cards, e-wallets, bank transfer, prepaid vouchers and certain cryptocurrencies. Deposits are normally credited instantly. Minimum deposit amounts typically start from €10 and minimum withdrawals are commonly around €35, though exact limits vary by method and region. Withdrawals are processed after verification and may take up to several days depending on the chosen payment method and any required checks. We do not accept responsibility for delays caused by third-party processors.

Dispute resolution

If you have a complaint, contact our support team via live chat or email with relevant details and evidence. We will investigate and respond as quickly as possible. If a dispute cannot be resolved informally, we will outline further steps in our response. Decisions relating to suspected fraud or terms breaches may be final where supported by evidence.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated by notice on the site or by direct message where feasible. Continued use of the site after an update constitutes acceptance of the revised terms. If you do not agree with changes you should stop using the service and close your account.