Player Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you create an account, place bets or play at our online casino and sportsbook. We respect your privacy and aim to keep processing clear and practical. The following sections describe the types of data we handle, how it is used, and the choices available to you.

Types of data we collect

We collect information you provide directly and information generated by your activity on the site. This helps us operate your account, process payments and improve our services.

Personal data

Personal data includes your name, email address, date of birth, billing and mailing address, phone number and identity documents when required for verification. We use this data to create and manage your account and to meet legal verification requirements.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system, pages visited and session dates and times. This information helps with site security, fraud prevention and improving site performance on desktop and mobile.

Transactional data

Transactional data covers deposits, withdrawals, bets, wagers, game history, bonus activity and payment method details. We store transaction records to process payments, resolve disputes and maintain accurate account histories.

Use of information

We use collected data to operate your account, process deposits and withdrawals, verify identity, monitor compliance with terms, prevent fraud and offer customer support. Aggregated or anonymized data may be used for analytics and product improvements.

Data protection practices

We implement technical and organisational measures to protect your data, including encryption for sensitive information and secure access controls. Access to personal data is limited to staff with a business need to know. While we strive to protect data, no system is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable features, analyse usage and support targeted promotions. You can manage cookie settings through your browser or account preferences. Some site features may not work properly if cookies are disabled.

Information sharing and third parties

We may share data with payment processors, identity verification services, analytics providers and fraud prevention partners to deliver and secure our services. We require these partners to protect data and only use it for agreed purposes. We do not sell your personal information.

User rights

You have rights to access, correct or request deletion of your personal data, and to object to or restrict certain processing. You can also request a copy of your transactional history. To exercise these rights, contact our support team through the site. We will handle requests in accordance with applicable law.

Access, correction and deletion of data

To update your personal details or request account closure, use your account settings or contact support. We may retain certain information to comply with legal obligations, resolve disputes or enforce agreements. Requests to delete information will be considered in line with operational and legal requirements.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. We will post the updated policy on the site and indicate the effective date. Continued use of the service after changes constitutes acceptance of the revised policy.