Responsible Gambling

At BigClash we take responsible gambling seriously. We want play to be fun and controlled, so we provide clear tools and support to help you manage your activity. This page explains the protections we offer, how to set limits, and where to turn if gambling stops being enjoyable.

Player protection principles

We design our services to prioritise player safety and fair play. That means simple controls in your account, straightforward rules about age and identity verification, and a support team ready to help if you need to pause or change your play. We support informed, controlled wagering and expect players to set limits that match their personal budget and lifestyle.

Activity-control tools

Every player can access a range of account tools that make it easy to manage time and spending. These features are available from your account settings and via our support team.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Lowering limits takes effect immediately. Increasing limits may require a short waiting period and identity verification for your protection.

Loss limits

Loss limits let you cap net losses over a defined period so play stays within affordable bounds. These caps can be adjusted in your account and are intended to prevent chasing losses.

Time limits and session reminders

Use time limits and session reminders to control how long you play. Options include automatic logout prompts and account breaks - ideal for taking a planned pause or stepping away after a set session length.

Self-exclusion and account breaks

If you need a more significant break, you can request a temporary account suspension or a longer-term self-exclusion. Self-exclusion can be activated from your account tools or by contacting support. During exclusion your access to the account and marketing communications will be restricted in line with your request.

Recognising signs of problematic behaviour

Be alert to signs such as spending more than intended, frequent attempts to recover losses, neglecting responsibilities, or playing despite negative consequences. If you notice these patterns in yourself or someone close to you, consider using limits, taking a break, or seeking support.

Keeping control while playing

Practical tips include setting budgets before you play, using deposit and loss limits, taking regular breaks, and not using gambling to cope with stress or financial problems. Treat betting as entertainment and only wager amounts you can afford to lose.

Professional help and support

If you need further assistance, contact our support team via live chat or email for guidance on tools and self-exclusion. For specialised help, we recommend reaching out to professional support organisations and counsellors in your area. If you choose to, our team can provide information on how to contact those services.